At Florist Perivale, our reputation is built on bringing the freshest flowers direct to homes and businesses across Perivale. We take pride in sourcing and preparing beautiful, vibrant arrangements that truly delight on arrival. Our fresh flowers guarantee ensures every bouquet you send or receive arrives at peak freshness, reflecting our commitment to excellent local service.
We carefully handcraft and package every bouquet to reach you in perfect condition. In the rare event your flowers arrive damaged or not as shown, we want to set things right straight away. If you notice any wilting, broken stems, or other visible damage when your flowers are delivered, please notify us promptly, ideally within two hours of delivery. Photo evidence helps us to quickly assess the issue and offer a swift resolution.
Florist Perivale guarantees that our flowers will look fresh and last for a minimum of five days from delivery, provided they are cared for according to our simple recommendations (trimming stems, clean water, and a cool location out of direct sunlight). If you follow our care tips and your flowers do not last for the stated freshness window, let us know within this time frame. We value your trust and are dedicated to upholding our fresh flowers promise.
Your satisfaction with every Florist Perivale bouquet is our priority. If your flowers arrive damaged, wilted, or do not meet our guaranteed standards, you are entitled to either a full refund or a replacement bouquet—whichever you prefer. We will issue refunds back to your original payment method as promptly as possible. Replacement bouquets are prioritised for delivery at your earliest convenience, ensuring minimal disruption for you or your recipient.
At Florist Perivale, we value open and honest feedback and are committed to resolving any concerns with care and respect. If you need to make a complaint about an order, our service, or any other aspect of your experience, simply contact us with the details of your concern and your order reference number. Our customer care team will listen, investigate thoroughly, and respond within 24-48 hours. We work transparently and collaboratively to deliver a swift resolution, including offering replacements or refunds where appropriate.
Florist Perivale is honoured to serve households, offices, and local businesses in Perivale and the surrounding area. As your trusted local florist, we are committed to providing exceptional service, fresh flowers, and peace of mind on every single order. We thank you for choosing us and welcome your feedback to help us continually improve.
Thank you for trusting Florist Perivale for your important moments. We look forward to delighting you with beautiful, fresh flowers every time.
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